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What is Soft Play?A mobile play area that can be set up indoors and outdoors. Our equipment is made of soft, sturdy foam material allowing babies and toddlers to safely crawl, climb, ride, explore, and most importantly- have fun! ​ Our Soft Play rentals include ball pits, climbers, hoopers, bounce houses, and more!
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What ages are appropriate for your play areas?Our play areas are designed for children ages 6 months (can sit primarily unassisted) to 6 years old. ​ Parents may enter the play area, and should supervise their little ones, but should not sit or play on the play equipment.
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Are the rentals always cleaned & sanitized?All of our equipment, including every ball pit ball, floor mat, gate, bounce houses, and blocks, is sanitized and disinfected after each use. We use a non-toxic and fragrance-free cleaner. Additionally, we take pride in cleaning and sanitizing all of our balls using a professional ball washing and sanitizing machine.
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Can you create any theme?Yes! We can work with any theme or color combination, please let us know what you’re envisioning.
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Where do you provide your services?We primarily serve the Greater Toronto Region. If you have an event that is located a bit farther away, feel free to reach out to us, and we'll explore what options are available.
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How much is delivery fee?The delivery fee is determined by location of the event. As you submit the booking form our team will review and finalize your proposal including the delivery fee. Below is a list of the estimated delivery fee per regions for reference. Please refer to your proposal for the actual delivery fee.
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Is Mini Kingdom insured?Absolutely! We prioritize safety, which is why we're fully insured. Rest assured, your event is in good hands. Please remember that adult supervision is still required in the play area to ensure a safe and enjoyable experience for all children.
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How do I book?The most convenient way to reserve your special day with us is by completing the form on our booking page. Our event coordinator will promptly email you to confirm availability and help schedule your event within 2 days. You can also send us a DM on Instagram (@minikingdom.ca). Remember to check your junk/spam folder as occasionally our response might end up there.
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Do you accept tentative bookings?No, we do not accept tentative bookings or holds on our rental equipment. Your rental is officially booked only when the $200 security deposit has been received in full. An confirmation will be sent to you to confirm the booking.
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What if I need to cancel my event?We understand that life happens and you may need to cancel your event due to unforeseen or personal reasons. If you cancel at least 4 weeks prior to the rental delivery date, you will receive a full refund. If you cancel within 4 weeks of the rental delivery date, unfortunately the booking fee/deposit is non-refundable. However, the Deposit is transferable to a future date within the next 6 months of the rental delivery date, upon availability. If you have already paid the balance for your rental (separate from the booking fee/deposit), the balance is fully refundable and will be returned to you at our earliest discretion.
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Can the Soft Play and Castles be used outdoors?For safety reasons, we are unable to set up Soft Play areas or Bounce Houses outdoors in the following situations: When there is any forecasted rain or precipitation (including light drizzles) When the temperature reaches 27 degrees Celsius or above During any active weather warnings In suitable conditions, the Soft Play areas can be set up outdoors on grass, concrete, or any relatively flat surface. If you plan to set up on a grass surface, we recommend ensuring the grass is trimmed to a low height before our arrival. This will enhance the security and stability of our equipment, providing a safer and more enjoyable experience for your guests. Please note that we do not set up on wet grass, crushed rocks, dirt, or sand. To account for sudden inclement weather, the renter is required to have a fully-enclosed indoor location available as a backup within the same venue. We may request additional information and pictures of the setup location to ensure your satisfaction."
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How long is the Soft Play rental for?Our Soft Play rental is designed for 4 hours of enjoyment. If your event is planned for a time after 5 pm, kindly inform us during the booking process. There may be an after-hours service charge applicable. The charge for each additional hour of equipment rental is $70 if requested a minimum of 7 business days before your event date. If you need more time on the day of the event, the fee is $125 per extra hour, subject to availability.
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Is there a Stair/Elevator charge?Yes, we do have a Stair/Elevator fee ranging between $50 and $150. The exact amount will be provided once we receive relevant information and will be detailed on your invoice. Please be aware that we only deliver selected soft play items up to a single flight of stairs. Some of our larger and heavier soft play pieces cannot be safely carried up stairs or placed inside elevators due to Occupational Health & Safety (OH&S) concerns. In such instances, we might be unable to provide the desired items, and we will communicate this to you accordingly. To avoid any potential disappointment, please share elevator measurements from the venue, including the width of the door opening, along with photographs of the elevator and stairs. This information is crucial for ensuring a smooth setup. It's important to note that all specific setup logistics, such as narrow walkways, stairs, and elevators, must be discussed with our coordinator in advance. Every equipment setup requires ample space to accommodate a dolly carrying heavy items. If any of these special requirements apply to your setup area, please inform us before the setup as they may incur a minimum fee of $50 to $150 for installation and pickup. Additionally, an empty driveway is required for our van/truck during both setup and pickup.
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What are the surface requirements for setup?To facilitate a successful setup, we require the following conditions: A flat ground is essential for the setup. If you intend to set up on a grassy surface, we advise trimming the grass to a low height prior to our arrival. Please be aware that we do not setup on dirt, sand, mulch, rocks, wet, or uneven surfaces.
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How does set up work?We will arrive 45 minutes to 1.5 hours before the scheduled start time of your event to initiate the setup process. If there are any potential restrictions that could potentially delay our setup (such as stairs, limited parking, etc.), please inform us beforehand so that we can make suitable arrangements. Kindly note that a delivery fee applies to each rental, and the amount varies based on the location and distance.
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What payment methods are accepted?We offer two payment methods: credit card and e-transfer. Credit Card payments subject to a 2% surcharge
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When is the balance payment due?The balance payment should be received at least 7 business days before the scheduled date of your booked event.
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Do I receive a copy of the invoice?Absolutely. After we have received your approval on the quote we will send you an email containing the invoice and payment link.
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What is your policy for inclement weather?What is your policy for inclement weather? Our aim is to ensure your event is memorable and enjoyable, but unfortunately, adverse weather conditions can pose challenges. To prioritize the safety of the little ones, we will refrain from setting up outdoors if there is rain forecasted. We kindly request that you designate an indoor space as a backup in case of rain on the event day. Please be aware that deposits are non-refundable in cases of weather-related cancellations. However, you have the option to apply your deposit as credit for a future date. Please understand that decisions regarding weather cancellations are made at our discretion. It's highly advisable to have a contingency plan prepared for inclement weather. *Once we have completed the full equipment setup and your event has commenced, refunds WILL NOT be issued.
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Can I make changes to the rental?Yes, changes are subject to availability. Please let us know at least 7 days prior to your event so that we may plan accordingly.
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Can I have Food and Drink in the play area?No, it's strictly prohibited to have any Food or Drinks within the soft play zone and bounce house. If any food or drink is discovered, particularly 'inside the ball pit,' our team will assess and charge a cleaning fee as we deem necessary during the pack-up process. This could result in the forfeiture of your deposit. We kindly ask you to adhere to our no food or drink policy at all times. Our regulations are in line with those of an indoor play center. Furthermore, for safety considerations, an adult must supervise the play area throughout the entire duration of the rental.
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How often is the equipment cleaned?We clean, sanitize, and disinfect our equipment after every rental to ensure a safe experience for all of your guests.
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Are your rentals available for pick up?Pick up is only available for soft play package. Please send us an email (hello@minikingdom.ca) to arrange.
frequently asked questions
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